Petty Cash Card

The TRUST U Card is a reloadable prepaid card that carries a certain amount of spending power. Each time the card is used to make a purchase, the purchase amount is deducted from the card’s available balance. Once its value has been exhausted, it can not be used for more purchases until topped up.

To activate a Plastic Card, please follow the instructions within the accompanying letter. To activate a Digital Prepaid Card, follow the instructions and use the link provided in your SMS message.

Trust U Petty Cash Cards can be used in any store in Australia or overseas or for internet purchases where a Visa prepaid card is accepted. They can be used in over 500,000 places in Australia and 37 million overseas. Please note that merchants are not obliged to accept any particular cards.

Each month you can top up your employees Petty Cash card to the agreed balance.

Generally there are no fees for using the TRUST U card, although the Reserve Bank allows merchants to surcharge when cards are offered in payment. A monthly account fee of $2 is charged to the card’s balance. Visiting the web site is free – to check your TRUST U card balance or transactions or for any other purpose. A phone call to report a lost / stolen card is free, and the first phone call – to activate your TRUST U card – is also free. Thereafter calls to the IVR computer will generally incur a fee of $1.10 and calls to a human operator will generally incur a fee of $4.40.

Like all payment cards, prepaid cards should be safeguarded, treated like cash. However Prepaid Cards are more secure than cash, because your signature (or a PIN for reloadable cards) is required for a purchase. And if your card is lost or stolen, you can report its loss so it can be disabled and replaced, unlike many store cards.

If an employee’s Trust U Petty Cash Card is lost or stolen, they should email [email protected] immediately to report a stolen card, so we can stop any subsequent transactions from being authorized. If the balance on the card exceeds $15 at the time you report its loss, you may order a replacement card, which will be loaded with the balance.