Incentivise & reward your customers & employees with Prepaid Gift Cards

  1300 181 032   [email protected]

  1300 181 032             [email protected]

Customer Satisfaction Improvement – Banking

MORE EFFECTIVE HANDLING OF COMPLAINTS

Industry: Major Australian Bank
Objective: More effective handling of complaints
Target Market: Complainants
Execution: Customer service staff were empowered to give the complainant a $25 to $100 Prepaid gift card
Results: Complainants’ satisfaction levels were subsequently higher than the average customer’s

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